Orders
How can I check the status of my order?
Using your order number and email address or phone number, you can track your order online here: Track and Manage.
Why can't I place an order for delivery online?
You may not be able to place a delivery order due to location limits, unavailable items, store closure, payment issues, or technical errors. Please check your details and try again.
Can I place an order online to be delivered outside of the US?
You can place an online order for delivery outside the U.S. if the store offers international shipping. Availability depends on the destination country, shipping options, customs regulations, and accepted payment methods.
Can I add items to my order?
You can usually add items to your order before it’s confirmed or shipped. Once the order is processed, you may need to place a new order for additional items.
What is minimum order quantity?
Minimum order quantity (MOQ) is the smallest number of units a supplier requires a customer to purchase in one order, ensuring efficient production and cost-effectiveness for both parties.
Shipping
We ship to most locations worldwide. Shipping availability may vary depending on your region and product type. You can check eligible destinations during checkout or on our shipping policy page.
Can I delay my order's ship date?
You may be able to delay your order’s ship date by contacting customer service before it ships. Once processing begins, changes might not be possible, so contact support promptly.
Can I specify my delivery date?
You can often specify your preferred delivery date during checkout if the option is available. Otherwise, contact customer service to arrange a suitable delivery time before your order ships.
My item arrived damaged. What should I do?
If your item arrived damaged, please contact our customer service immediately with photos and order details. We’ll help arrange a replacement, repair, or refund as quickly as possible.
Care & Cleaning
To clean your sofa, vacuum regularly, spot clean stains with mild soap and water, and avoid harsh chemicals. For deeper cleaning, follow the fabric care label or hire professionals.
How do I clean my wooden furniture?
Wipe surfaces regularly with a soft, damp cloth. Avoid harsh chemicals, excessive moisture, or abrasive cleaners to maintain the furniture’s finish and prevent long-term damage.
How do I clean the metal on my table?
Use a soft cloth and mild soap diluted in warm water. Dry thoroughly after cleaning to prevent watermarks or rust. Avoid abrasive pads or harsh chemicals.
How do I clean my furniture?
Wipe surfaces regularly with a soft, damp cloth. Avoid harsh chemicals, excessive moisture, or abrasive cleaners to maintain the furniture’s finish and prevent long-term damage.
Returns
I changed my mind! How do I cancel my order?
You can cancel your order through your account or by contacting customer service before it ships. Once shipped, cancellation isn’t possible, but returns may be available.
How long does it take to be refunded?
Refunds are usually processed within 5–10 business days after we receive your returned item, depending on your payment method and your bank’s processing time.
What should I do with my boxes?
We recommend keeping your boxes until you’re sure you’ll keep your purchase. They’re needed for returns, exchanges, or safe storage. Recycle them when no longer needed.
I purchased through Best Buy. How do I return my order?
Please follow Best Buy’s return policy by visiting their website or store. Returns and refunds must be processed directly through Best Buy, not the manufacturer.
