Frequently Asked Questions
Here you can find the answers to the most popular questions about the product, sizing, orders, shipping & payment and return policy.
Are your beauty products cruelty-free?
You can use a face mask 1-3 times a week, depending on your skin type and the specific mask. Hydrating masks can be used more frequently, while exfoliating masks are best limited to once or twice a week.
How often should I use a face mask?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
Can I use multiple face masks in one day?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
Can I make changes to an order I've already placed?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
Can I place an order for store pickup?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
When will I receive my order?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
How can I track my package?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
What do I do if my order arrived damaged?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
What do I do if I received an incorrect item?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
How long should I leave a face mask on?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
Can I add a gift message to my order?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
Why hasn't my giftee received their digital gift card?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
I lost my gift card! Can you look up my gift card number?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
How long should I leave a face mask on?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.