Shipping
Incorrect address and undelivered parcels
In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.
How long does it take for an order to be shipped?
Shipping fees are calculated based on the weight of your order, delivery location, and the shipping method selected. Some orders may qualify for free shipping if they meet a minimum purchase amount.
Order process
Does Forma offer VAT discount/ deduct?
We accept returns within 30 days of delivery, as long as the items are unused and in their original packaging.
How long before I receive the exchange?
We accept returns within 30 days of delivery, as long as the items are unused and in their original packaging.
Do I pay for tax and duties outside of the EU?
Shipping fees are calculated based on the weight of your order, delivery location, and the shipping method selected. Some orders may qualify for free shipping if they meet a minimum purchase amount.
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Delivery
How do I return or exchange?
You can contact us through our contact page! We will be happy to assist you.
Can I change my order or address after the order has been placed?
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Do you ship to my country?
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