FAQs

Shipping

Where do you ship?

We ship anywhere in the contiguous US. Join our mailing list for updates as we expand internationally.

When will my order ship?

U.S. Orders: In-stock non-furniture items are typically fulfilled and shipped out within 2-3 business days unless otherwise noted on the website. Please note that orders placed on a Friday may not ship until Monday. NOTE: Due to International supply chain disruptions, our Signature Crates are experiencing shipping delays. While our Crates typically ship within a 1-2 week window, orders may experience additional shipping delays of up to 4 weeks Crates are delivered in the order they are purchased, secure yours now to ensure the earliest delivery.

Do you ship to PO Boxes?

We don’t ship to PO Boxes.

How can I change my shipping address?

We try to process orders very quickly, but please email us and we’ll do our best to have the address updated before it is sent out.

Returns & Exchanges

How do I place a return or exchange?

We always want you to love your items as much as we do! That said, if something isn’t right or you’re not completely satisfied, we're happy to initiate the return process on non-furniture items as long as it’s within 30 days. Just go to returns.fablepets.com and follow the prompts to download a prepaid shipping label

What is your return policy?

We understand things don’t always work out. So we give you 30 days to return non-furniture items, no questions asked. If you have an issue after 30 days, please e-mail us at [email protected] and we will do our best to make it right. Please note that because crates are large furniture items, they are non-refundable.

How long does it take to process a return?

For most items, it typically takes 1 week to process a return. Once the return is processed, we’ll refund your original form of payment and we’ll be sure to send you an e-mail notification so you know it’s gone through.

I received the wrong product, what do I do?

Please e-mail us at [email protected] with a photo of what was received and we’ll take care of it right away.

Order Questions

How can I update my order?

We try to process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to update your order is to e-mail us at [email protected].

How can I check the status of my order?

To check the status of an order, sign into your account on our website and click “Orders” from the account menu. Your order status should appear. You’ll also receive an email with tracking information once your order is shipped out to you! Feel free to reach out to us at [email protected] for an update if needed.

Product Questions

How do I clean my products?

Machine-washable: Bed Cover Dishwasher-safe (top rack): Falcon Toy and Twin Falcon Toy Hand-washable: Bowls, Bed insert, Leashes

Will you be launching more products?

Absolutely! We can’t wait for you to see them. Sign up for our mailing list for updates.